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Pure Glory
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Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.


Common items in a terms and conditions agreement allow you to:

  • Withdraw and cancel services, and make financial transactions.
  • Manage customer expectations, such as liability for information errors or website downtime.
  • Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
  • Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
  • Disable user accounts.
  • Write down any other terms or conditions that protect you or your audience.

Return and Refund Policy


 

RETURN AND REFUND POLICY

At Pure Glory, every product is handmade with care, and your satisfaction is very important to us.
If something isn’t right, we are here to help.

Returns

Due to the nature of skincare and hygiene products, we can only accept returns on unused, unopened, and sealed items.

  • You may request a return within 14 days of receiving your order.
     
  • Products must be returned in their original condition, unused, and in their original packaging.
     
  • Used products cannot be returned for hygiene and safety reasons.
     

Damaged or Incorrect Items

If your order arrives damaged, or you receive the wrong product:

  • Please contact us within 48 hours of delivery.
     
  • Include your order number and a photo of the issue.
     
  • We will replace the item or offer a refund.
     

Refund Process

Once your return is accepted:

  • Refunds will be issued to your original payment method.
     
  • Please allow 5–7 working days for the refund to appear.
     
  • Shipping costs are non-refundable unless the return is due to our error.
     

How to Request a Return

To start a return or report an issue, please email:


📧 gloria@pureglory.co.uk

Please include:

  • Your full name
     
  • Order number
     
  • Reason for return
     
  • Photos (if applicable)
     

Exchanges

We do not currently offer direct exchanges.
You may return your product (if eligible) and place a new order.



Privacy Policy

 

Privacy Policy

Last updated: 14.12.2025

Pure Glory (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from www.pureglory.co.uk.

Pure Glory is a UK-based small business operating in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Pure Glory
Owner: Gloria Spina
Email: gloria@pureglory.co.uk
Website: www.pureglory.co.uk
Location: United Kingdom

Pure Glory is the data controller responsible for your personal data.

2. What Personal Data We Collect

We may collect the following information:

  • Name
     
  • Billing and delivery address
     
  • Email address
     
  • Phone number (if provided)
     
  • Order details and purchase history
     
  • Payment confirmation details (we do not store card information)
     
  • Communications you send to us (emails, contact forms, messages)
     

We do not knowingly collect data from children under the age of 16.

3. How We Collect Your Data

We collect personal data when you:

  • Place an order on our website
     
  • Create an account (if applicable)
     
  • Contact us via email or contact forms
     
  • Subscribe to our mailing list
     
  • Browse our website (via cookies – see section 9)
     

4. How We Use Your Data

We use your personal data to:

  • Process and fulfil orders
     
  • Communicate with you about your purchase
     
  • Provide customer support
     
  • Send order confirmations and delivery updates
     
  • Improve our website and services
     
  • Comply with legal and accounting obligations
     

We will never sell or rent your personal data to third parties.

5. Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Contractual necessity – to fulfil your order
     
  • Legal obligation – for accounting and tax purposes
     
  • Legitimate interest – to operate and improve our business
     
  • Consent – for marketing emails (where you have opted in)
     

6. Sharing Your Data

We only share your data with trusted third parties where necessary, such as:

  • Payment processors (e.g. PayPal, Stripe)
     
  • Website hosting and e-commerce platforms
     
  • Delivery and postal services
     
  • Email marketing services (if you subscribe)
     

These providers only receive the information necessary to perform their services and must handle your data securely.

7. How We Store and Protect Your Data

Your data is stored securely using trusted platforms and services.
We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.

We only keep personal data for as long as necessary to fulfil its purpose or meet legal requirements.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
     
  • Request correction of inaccurate data
     
  • Request deletion of your data
     
  • Object to or restrict processing
     
  • Withdraw consent for marketing at any time
     
  • Lodge a complaint with the Information Commissioner’s Office (ICO)
     

To exercise your rights, contact us at: gloria@pureglory.co.uk

9. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

Cookies may collect information such as:

  • Pages visited
     
  • Time spent on the site
     
  • Device and browser type
     

You can manage or disable cookies through your browser settings.

(If you use a cookie banner, this section is sufficient.)

10. Marketing Communications

If you opt in to receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We do not send marketing communications without your consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or how we operate.
The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Pure Glory
📧 gloria@pureglory.co.uk
🌐 www.pureglory.co.uk


1. Copyright © 2025 Pure Glory - All Rights Reserved.

2. UK-compliant & CPSR-assessed formulas 

3. Handmade in small batches in Wiltshire 

4. Carefully selected essential oils 

5. Eco-conscious packaging 

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